Do I need to submit a review account application to purchase cases?
No. You are not required to submit an application for review access to purchase case materials.

How do I register?
Registration is easy. Please visit the link content/review_copy_service.html and fill out an application to begin the registration process.

I have registered as a new user, but I am not able to enter the site?
Accounts are not active until your faculty status has been determined. You will be advised via email when your account is active and ready to use.

Why do I need to send a fax confirming my faculty status?
A review account enables a user access to the full texts of literally thousands of Harvard Kennedy School case study files. To block students from accessing this material, we limit availability to this material strictly to faculty. As a security measure to prevent students from accessing this material, we conduct research on each individual application to ensure that an applicant is indeed a faculty member.

In an effort to streamline the account application process, our application has been designed to request the specific information that we need to successfully and expediently research an applicant’s status. By and large, we are provided with useful information and are able to confirm an applicant's status without difficulty. Periodically, however, we are unable to use the information provided in an application to confirm someone’s faculty status. It is only then we need to take the next step and request a confirmation fax. This fax must be:

• On your University’s letterhead
• From your department chair, dean, or human resources department

My login and password are not working?
There could be several reasons for this:

• Please remember that your user information is case sensitive.
• You may not have a review account established via our website. Please begin the process of establishing an account by visiting the link content/review_copy_service.html
• If you are sure that you have an account, please visit the link forgetpassword.asp for assistance or send an email to caseadmin@hks.harvard.edu
• Your account may have been deactivated when our database was updated. Please see “Why doesn’t my old account information work?” below for further information.
• Accounts are not active until your faculty status has been determined. You will be advised via email when your account is active and ready to use.
• If an account has been inactive for over a year, it is deleted from the system. A new application for an account will be necessary. You can submit a new application by visiting the link content/review_copy_service.html to begin the registration process.
• Clear your browser's cache and history, close then restart the browser, then try to log in again.
• Try logging off of your ISP, then log back to establish a new IP address.

I do not remember my username or password?
Please visit the link forgetpassword.asp  for assistance. Your user information will be sent to you via return email. It is important to use the same email address used during your registration process or the system will not recognize you as a user. If you need further assistance, please send an email to caseadmin@hks.harvard.edu.

When I tried the “forgot your password” feature, it said I had an invalid email address?
You must use the same email address used during your registration process or the system will not recognize you as a user. If you need further assistance, please send an email to caseadmin@hks.harvard.edu.

Why doesn’t my old account information work?
When we updated the website, we had to clean up our user database due to incomplete and/or duplicate records. We apologize for the inconvenience, but request that your establish a new account. Please begin the process by visiting this link:  content/review_copy_service.html. You can expedite your approval by filling in all required fields correctly. This information allows us to verify your faculty status. You will be informed about the status of your account via return email. 
If an account has been inactive for over one year, it is disabled. If it remains inactive for two years, it is removed from the system, and it will be necessary for you to submit a new account application. You can submit a new application by visiting the link  content/review_copy_service.html to begin the registration process.

Why am I being asked to provide a password when I try to view the document that I purchased?
You should never need to enter a password for your document to open correctly.   If you have any questions or if you continue to have problems, please contact us at (617) 496-5448 or via email at caseadmin@hks.harvard.edu.